Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dizzypickle.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dizzypickle.com.

Damages and issues
Please inspect your order upon reception and contact us within 5 days of receipt if the item is defective, damaged, or if you received the wrong items so that we can evaluate the issue and make it right. Please take a picture of the shipping package to show if there was damage during shipping. There is also a QR code provided with some products, please take a picture of that also along with the damage to the product. We will need all of these items when we in turn process our damage claim with our manufacturer. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or you can communicate with our office and we can generate a new order for you. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.